Project Management Mortgage Point-of-Sale Business Processes and Web-enabled Software Development
Client : Nationwide Building Society My Role & Responsibility: Overall Project Management using customised PRINCE2 Client liaison and Account Management including Main Board and operational executives Management of onsite/offsite and offshore development resources – SEI CMM level 4 methods for Issue Management, Change Control, Quality Management Key Drivers for Business Change: Increasing Competition in Mortgage Marketplace Need to Address Additional Channels to Market via Internet and Intranet Regulatory Changes (Basel II Capital Adequacy, FSA Compliance – “Key Facts Illustration”) Need to Enhance Customer Service Levels and Reduce Costs Project Scope Incorporate “to be” business process requirements in software development Design overall application architecture Develop, test and assist in roll-out of web applications Duration – 2 years
Key Business Benefits:
Enhanced customer service-levels increased customer retention rates Roll-out to call centres reduced branch staffing costs without compromising customer service Integration with back-office systems enabled compliance with regulatory changes without increasing cost base		Unified interface to branches, intermediaries (agents) call-centres and public-access internet provided consistent customer experience and optimised sales conversion ratios Implementation of best practice processes and portable technologies facilitated acquisition strategy